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Instant Pay Support
No Contracts : Low Cost : FREE SITE SURVEY: FREE PC HEALTH CHECK

This support option offers a flexible approach to managing IT support for clients who are looking to reduce IT support costs by paying only for usage. We can offer your business access to high quality technical support with fast response when you need it, whether this is remotely or an onsite visit in your office, you can have all the support but without the need for a long term contract.
With this service we set-up a Service Level Agreement (SLA) tailored to your business needs ensuring problems are resolved in a professional and timely manner.

SUNTECH BASIC SUPPORT
This support option offers a flexible approach to managing IT support for smaller clients. It requires less IT support options and ensures that your company reduces its IT support costs by paying only for the basic service options.
Basic Support is triggered to Small Business and Individuals running business from home


SUNTECH Complete Package :

This support option offers Network and System administration for small and large business .

Support Package Comparison Chart

 

Instant Pay Support

SUNTECT Basic Support

SUNTECH Complete Package :

Unlimited Helpdesk
Support 24/7

x

x

Yes

Unlimited Helpdesk
Support 9/6

Yes

Yes

Yes

Service level agreement (SLA)

x

Yes

Yes

Asset management

x

x

Yes

Server Management - 24/7 server, backup, internet & anti-virus updates

x

x

Yes

Network Management

Yes

x

Yes

Email support

Yes

x

Yes

Scheduled visits by an engineer

Yes

x

Yes

Regular Management Reports

 

x

Yes

On-site support

Yes

Yes

Yes

Onsite Hardware support

Yes

Yes

Yes

Onsite Software support

Yes

Yes

Yes

Unlimited remote management of workstations

Yes

Yes

Yes

Unlimited on-site support

Yes

x

Yes

Travel expenses charge

x

x

Yes

Site Survey

Yes

Yes

Yes

Travel time charge

x

x

Yes

 

More info

More info

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