Instant Pay Support
No Contracts : Low Cost : FREE SITE SURVEY: FREE PC HEALTH CHECK
This support option offers a flexible approach to managing IT support for clients who are looking to reduce IT support costs by paying only for usage.
We can offer your business access to high quality technical support with fast response when you need it, whether this is remotely or an onsite visit in your office, you can have all the support but without the need for a long term contract.
With this service we set-up a Service Level Agreement (SLA) tailored to your business needs ensuring problems are resolved in a professional and timely manner.
SUNTECH BASIC SUPPORT
This support option offers a flexible approach to managing IT support for smaller clients. It requires less IT support options and ensures that your company reduces its IT support costs by paying only for the basic service options.
Basic Support is triggered to Small Business and Individuals running business from home
SUNTECH Complete Package :
This support option offers Network and System administration for small and large business .
Support Package Comparison Chart
|
Instant Pay Support |
SUNTECT Basic Support |
SUNTECH Complete Package : |
Unlimited Helpdesk
Support 24/7 |
x |
x |
Yes |
Unlimited Helpdesk
Support 9/6 |
Yes |
Yes |
Yes |
Service level agreement (SLA) |
x |
Yes |
Yes |
Asset management |
x |
x |
Yes |
Server Management - 24/7 server, backup, internet & anti-virus updates |
x |
x |
Yes |
Network Management |
Yes |
x |
Yes |
Email support |
Yes |
x |
Yes |
Scheduled visits by an engineer |
Yes |
x |
Yes |
Regular Management Reports |
|
x |
Yes |
On-site support |
Yes |
Yes |
Yes |
Onsite Hardware support |
Yes |
Yes |
Yes |
Onsite Software support |
Yes |
Yes |
Yes |
Unlimited remote management of workstations |
Yes |
Yes |
Yes |
Unlimited on-site support |
Yes |
x |
Yes |
Travel expenses charge |
x |
x |
Yes |
Site Survey |
Yes |
Yes |
Yes |
Travel time charge |
x |
x |
Yes |
|
More info |
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