SunTech  has proven experience of a range of IT support services. We have refined and continue to develop these services in order to provide comprehensive solutions configured specifically with your business needs in mind.

Our dedicated helpdesk team are experienced engineers who resolve IT issues within minuites.

The operation of a remote access strategy enables our engineers to access the system to investigate and identify any problems at which time they will also try to resolve the issue. If a visit to your site is required, the helpdesk staff will escalate this to our field staff and you will be duly contacted.

Based on the  Service Level Agreement, our engineers will ensure that your systems are running and have a proven track record that includes:

• 365 days a year coverage for servers, networks, desktops etc
• Service level agreements to suit your requirements
• Helpdesk support – 9-6 or 24 hour
• Remote Access Support-Remote monitoring and administration
• On-site engineers-Return to service (ensuring reinstatement of machinery to an agreed standard)
• Support for installation, changes and moves
• Expert engineers (highly trained, equipped with diagnostic tools to effectively assist with fault resolution)
  • Daily checks of Back ups, Anti Virus software and health check on the server(s).

On-Site Computer Service
SunTech Support will take care of all your computer repair needs. Our technicians are very bright as they all have college degrees. They will be at your residence or business on time and take care of the issue right away.

In-House Computer Service
SunTech Support will repair computers of all brands. We also provide a complete preventative maintenance check on all units to insure proper performance.

Pick-up & Delivery Service
We’ll pick up your failed computer and bring it back running in no time.

Computer Upgrade
Upgrading to a new operating system? Adding additional software programs? Adding a new Hard Drive, more RAM, or a CD/DVD Drive? For ER Tech Support, that’s a piece of cake. We’ll give you rapid service on upgrades. We will happily advice you on a new system when your considering a replacement computer. We do no sell computers so you can be confident that the computer recommended is based on what you exactly need.

Network Devices Service
Our technicians are pros at setting up an entire new network. We will design a wired or wireless network and also do cabling, installation of modems, routers, hubs, and switchesSunTech Support’s technicians are fully acquainted with the knowledge of server operating systems and their components.

Virus and Spyware Removal
One word….EW! No one wants either of these in their computer or network. We’ll remove any virus, adware or spyware your system might have and make sure you’re protected.

Operating System Troubleshooting
Operating systems are likely to act up if something didn’t go right when you tried to upgrade or add a new software/hardware product. Blue screens and error messages can be scary. We’ll be glad to take care of them for you. We’ll even reinstall the operating system and restore all the data to its current location.

Printer Service
Need a new printer? More ink? Need help installing one? Just call us!

Data Backup, Recovery, and Transfer
SunTech Support understands how valuable data can be whether it’s personal or business related. Loss of Data can occur as a result of malware, human error, power failures, fire, water damage, hardware malfunctions, and not least, theft. To minimize loss of data, we will configure a backup plan for you and assist you with the proper equipment. If you’ve had a devastating experience of lost your data, we are likely to recover lost or damage data. Our technicians will also advise you on taking the correct steps in backup your data and preventing data loss in the future.

Computer Training
One-on-one computer training sessions are available at your premises. We’ll teach you the ins and outs of computer systems and web browsing.